Listen Better

For year, leadership experts have been encouraging managers to improve their listening skills. 

Good listening isn't just about making the speaker feel respected and heard; it's also about making sure you understand what's truly said. 

Here are tips for better listening:

- Think: Engage in the conversation by thinking ahead and anticipating what the speaker is going to say. Try to anticipate the conclusions. Don't just hear the words.

- Review: Pause briefly and mentally summarize the points.

- Listen: Watch nonverbal cues that could indicate what the speaker isn't saying. What isn't said is often as important as what is.